What happens after you get in touch
No mystery, and no sales sequence. Five steps, and you can stop at any of them.
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We reply, in Thai or English
A real person reads what you sent and answers. If your question needs a longer answer than a message allows, we say so and suggest a call.
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We look at what you have now
Send us your current site, or the LINE page you use instead of one. We tell you what we would change and roughly what it would cost. If we think it is not worth doing yet, we say that instead.
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You get a fixed quote
A written scope and a fixed price, in baht, with the payment schedule on it. Not an hourly estimate that grows. If you want something outside that scope later, we price it before we build it.
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We build it, and you see it as we go
You get a link to the work in progress from the first day. No month of silence followed by a reveal you have to react to politely.
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It becomes yours
Code, content, domain and hosting transfer to you outright. You can take it to another agency the next day and we will help them take it over. Ongoing care is optional and always will be.
Questions we get asked
Do I have to talk on the phone?
No. Most of our work happens over LINE and email. If you would rather have a call we are happy to, but we will never make it a condition of getting a quote.
What if I already have a website I paid for?
Send it to us. Sometimes the right answer is to fix what you have rather than rebuild it, and that is cheaper for you. We will tell you which it is.
Can my team update the site ourselves?
Yes, on the full website and above. You get an editor for the things that change: menus, rooms, offers, opening hours. You will not need to call us to change a price.
You are a UK company. Is that a problem for my accountant?
It changes your paperwork, not your cost. You self-account for 7% VAT on Form ภ.พ.36 and reclaim it the same month if you are VAT-registered, and we provide an HMRC Certificate of Residence with every contract so you can apply the Thailand–UK double taxation agreement. There is a full explanation on the pricing page for your accountant to check.
What happens if you disappear?
You own everything outright on final payment, including the domain and the hosting account. Nothing is locked to us and nothing stops working if we stop answering. That is the point of transferring it rather than licensing it.
Do you work with businesses outside hospitality?
Occasionally, but we would rather point you to someone better suited. We know hotels, restaurants and bars. That focus is why we already know what a channel manager is and why your PMS export is a mess.
Tell us what you’re working with
Send us your current site, or the LINE page you’re using instead of one, and we’ll tell you honestly what we’d change and what it would cost. No charge for that, and no pitch if it isn’t worth doing.
Fastest reply, usually within the hour